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Florida’s Turnpike Enterprise is seeking to replace its back-office structure, after criticism for more than a year about a troubled project to upgrade the SunPass collection system.

Florida will seek new bids in three years instead of renewing its contract with the company that oversaw last year’s botched SunPass conversion.
FourteenSixty / Flickr

News Service of Florida

Florida will seek new bids in three years instead of renewing its contract with the company that oversaw last year’s botched SunPass conversion.

Lawmakers Want Tough Stance On Toll Problems

Feb 6, 2019

State lawmakers called Tuesday for transportation officials to maintain a hard financial line against a contractor blamed for a troubled project last summer to upgrade the SunPass system, as final toll invoices from a backlog go out to motorists this week.

Members of the Senate Infrastructure and Security Committee implored the state Department of Transportation to hold Conduent State & Local Solutions accountable for its implementation of the SunPass Centralized Customer Service System.

leamericanos/Wikimedia Commons

The troubles with Florida's SunPass toll system started with what was to be a six-day upgrade in June. It's resulted in a major malfunction that led to motorists across Florida seeing their bank accounts being overdrawn and charged overdraft fees.

Florida will seek new bids in three years instead of renewing its contract with the company that oversaw last year’s botched SunPass conversion.
FourteenSixty / Flickr

Sen. Bill Nelson wants the Federal Trade Commission to investigate a company that operates the SunPass electronic toll system.

Florida Democratic lawmakers want the state to suspend all SunPass toll collections as the system responds to a backlog of more than 100 million unprocessed payments. 

State Rep. Kionne McGhee will join state Sen. Annette Taddeo and other local officials Wednesday in also calling on Gov. Rick Scott to create an independent auditing committee to investigate the backlog and other customer service complaints.