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student loan industry

Update: Many student borrowers have responded to this story by sharing stories of their struggles with PSLF. We've curated many of them here.

On the morning of Monday, Aug. 27, Seth Frotman told his two young daughters that he would likely be home early that day and could take them to the playground. They cheered.

Seeking to "evaluate the independence and effectiveness" of the federal Consumer Financial Protection Bureau's student loan office, 15 members of the Senate Democratic Caucus sent a terse letter Thursday evening to Mick Mulvaney, the CFPB's acting director. The letter was first obtained by NPR.