John Petrila's health policy class at the University of South Florida is full of undergraduate students glued to their smartphones, tablets and laptops. A perfect place, he reasoned, to test the Healthcare.gov website.
“These folks are savvy. Every person in here is a tech savvy person whose used to being online,” Petrila said. “No one's in here thinking, ‘Well, what's the Internet?’ If these folks can't navigate this website, then that's a serious problem."