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911 calls

A poorly organized 911 system hampered the police response to the shooting at Marjory Stoneman Douglas High School.

That’s one finding discussed on Tuesday by the public safety commission investigating the shooting.

There's a new person in charge of emergency management in Broward County.

Tracy Jackson started as the director of regional public safety and emergency services at the end of May, days before this year's hurricane season began. In addition to hurricane preparation, he now oversees Broward's regional 911 system. 

Jackson began his career as a firefighter in the  Miami Fire Rescue Department in 1982. He was the division chief of support services during and after Hurricane Andrew in 1992, heading up logistics.

WUSF Public Media

Some 911 calls from cell phones are not getting through to Tampa Police and Fire Rescue dispatchers.

The commission tasked with investigating the Parkland school shooting discussed on Wednesday how Broward County and the Broward Sheriff's Office communicate and split duties when responding to emergencies. 

WUSF Public Media

Emergency 911 lines were knocked out in seven counties last month in the Tampa Bay area for several hours. On Wednesday, telecommunication company Frontier Communications and one of its contractors addressed the reasons for the crippling of emergency phone lines.

WUSF Public Media

Emergency phone services have been restored to several counties and cities around the Tampa Bay Area after an outage took 911 lines down Wednesday.

At first there was no hint of distress in the 911 calls, no sense of a crisis unfolding. But newly released emergency calls from a sweltering Broward County nursing home that lost its air conditioning to Hurricane Irma showed staffers becoming increasingly agitated by a disaster that would eventually claim 14 elderly lives.

The first 911 call from the Rehabilitation Center at Hollywood Hills didn't sound ominous: A nursing home patient had an abnormal heartbeat.

A small team of paramedics  is quietly transforming community health in Manatee County, scheduling house calls and building relationships with patients who would otherwise be frequent visitors to emergency rooms and regularly calling 911.

Orange County Sheriff’s Office released another batch of 911 calls Wednesday from the shooting at Pulse nightclub.

The calls released show the high number of calls coming in. Orange County dispatchers were unable to patch many of the calls through to Orlando Police dispatchers.