Zoom

The NPR stories that hit home in 2020 explain the complicated reality of life during a pandemic. They highlight moments of grace, surprise and persistence – and sometimes, stark disagreement.

The video-conferencing app banned a Palestinian activist who is a member of a U.S.-designated terrorist group. Now, the company's policies are being questioned.

Every morning at Dover Elementary, near the strawberry fields of Plant City, upbeat music used to blare from speakers outside the front gate. I first met…