Hillsborough Teachers, Parents Can't Access Online Portal; Schools Working On Resolution
If you're having trouble logging into your child's Edsby account, you're not alone.
As Hillsborough County schools make the switch to remote instruction, teachers and parents are having trouble logging into the county's online learning platform.
When parents tried to log in to their child's Edsby accounts Monday, they were met with an error message.
Grading for area students resumes in full Monday, March 30, after a week-long set-up period.
In an email to parents Monday morning, Hillsborough County Public Schools acknowledged the issue - informing parents that the platform was aware of the issue and already working on a solution.
A spokesperson for the Hillsborough County public school system said the issue was caused by an "overtaxed" system as parents and teachers all sought to login.
The staff at Edsby worked on the issue immediately and within about an hour, the system began coming back up.
Edsby later tweeted that the issue was not related to bandwith or processing resources.
Hillsborough's Edsby system experienced an unexpected issue this morning. Service is being restored. It was not related to bandwidth or processing resources; we'd made both amply available. We identified the failure and are taking measures to ensure it doesn't happen again.— Edsby (@Edsby) March 23, 2020
School officials said this is why the county designed the transition period.
"This is why Set up for Success Week is is so important, so we can work out these glitches before grading begins," school officials said.
School officials directed families to a secondary platform, Clever, to access other available assignments for student ready to begin eLearning.