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Making Sense of the Media
Tue December 18, 2012
Coverage Rapid, And Often Wrong, In Tragedy's Early Hours
Originally published on Tue December 18, 2012 2:09 pm
Nearly everyone reported so many things wrong in the first 24 hours after the Sandy Hook shootings that it's hard to single out any one news organization or reporter for criticism.
Among the news outlets that wrongly reported major parts of the journalistic building blocks of "who, what, where, when, why and how," were CBS, The Associated Press, The New York Times and NPR — a veritable honor roll of the mainstream media. Many of the reports relied on unnamed law enforcement officials, typically federal, or even the vaguer "the authorities," in at least one instance.
The citation of federal sources typically indicated the nature of the Washington- and New York-based reporters doing the reporting, rather than the originating sources of information itself.
A Series Of Mistakes
Just before 3 p.m. ET Friday, for example, Fox News told viewers that "cops" had identified the shooter as a 24-year-old man named Ryan Lanza. Not on the record, they hadn't, and it wasn't Ryan Lanza. CNN went a step further, quoting a federal law enforcement official who told the network's John King that Ryan Lanza was "not a stranger to the school."
There is currently no known evidence linking the actual shooter — Ryan's younger brother Adam — to the school. On MSNBC, reporters told viewers that the shooter's apartment in Hoboken, N.J., was being searched by police (again wrong — it was Ryan's apartment) and that he walked into his mother's kindergarten class and fatally shot her there before murdering her students.
In fact, local police soon enough announced, on the record, that Lanza's mother, Nancy, was killed at her home; school officials said she did not teach kindergarten, nor any grade or course at the school; that she did not work there nor did they have record that she was a volunteer. As a result, the principal did not admit the shooter inside the campus because he was known to her, as was wrongly reported by various outlets. Police later said he had physically forced his way inside.
Another report that Adam Lanza had confronted teachers the day before the shooting proved equally mistaken.
It was journalistic bedlam.
Some news outlets signaled their mistakes and that stories were shifting; others glossed over them with updated information, as though they had held the facts all along. But it led to a dizzying sense of impermanence to any description of what had actually transpired.
"A guy was misidentified as a mass murderer," said Ben Smith, editor-in-chief of BuzzFeed, which straddles the worlds of traditional news outlets and social media platforms. "That's horrendous."
BuzzFeed relied on reporting from CNN and other outlets identifying the wrong brother, Ryan, as the killer and then took the additional step only now possible: Its staffers chased down his picture and postings on his Facebook page and slapped his own image and words on the site. It was not alone in doing so.
The New York Times' public editor, Margaret Sullivan, argues in a blog post containing a staggering rundown of the paper's errors that its journalistic missteps were driven by the push to meet the speed of expected social media platforms.
A Change In Consumption, Not Coverage
For many journalists, the misguided stories fall under the rubric of the "fog of war" — the truism that first reports amid chaos are likely to be the least accurate. It's true and yet has cloaked many a journalistic sin over the years. But even in the pre-Internet age, journalists have also been badly mistaken.
In just one of many examples, all three broadcast television networks reported that then-White House Press Secretary James Brady had been killed in the assassination attempt on President Reagan. He survived and became one of the nation's leading gun control advocates.
In this case, the stories were off the mark, but reporters didn't make them up. By all indications, law enforcement officials offered mistaken leads in many cases to reporters they knew for years, yet news organizations chose not to wait until such factual material was confirmed on the record.
Buzzfeed's Ben Smith has worked in the past for more conventional outlets such as the Indianapolis Star, the New York Daily News and Politico. He said coverage of such crises has not changed, but the way in which reporters construct it and readers and viewers consume it has. Now, he said, the assemblage of the news is playing out in full view and in real time.
"[In any major story] there's going to be a massive, fast conversation on social media, and on Twitter in particular, trying to figure out everything they can about anyone whose name has appeared," Smith said. "And the idea the professionals have nothing to do with that conversation strikes me as a bad idea."
And yet, as a result, millions of people will remember the face of the wrong guy as a killer of children, until the media darts en masse in an entirely different direction like a vast school of small fish.
It took writer Dave Cullen a decade to report and write an authoritative account of the 1999 shootings at Columbine High School in Colorado. He said the media had established to its own satisfaction exactly why the teens turned into killers within just a few days.
Thanks to the media, Cullen said, "We knew unequivocally that they were kind of loner outcasts — goths from the trench coat mafia, who had done this as a revenge slaying, primarily against jocks to pay them back for the relentless bullying they had undergone."
One problem: Cullen found that none of that was true. He argued it is unfair to expect precision from the media immediately after a crisis starts, but that journalists must move with lightning speed to correct themselves.
Yet such errant reporting in Connecticut created an opportunity for real harm.
"In the meantime, all sorts of people jump to all sorts of conclusions about what that means and why he did it, and I thought that was irresponsible," Cullen said.
Amid catastrophe and crisis, the media is writing in pencil, erasing it and trying again. So in stories like these, the first draft of history isn't even a draft. It's just raw notes, waiting for rewrite.
DAVID GREENE, HOST:
And if you've been following the news from Newtown, you may have noticed that much of the information reported in the hours after Friday's tragedy turned out not to be true.
NPR media correspondent David Folkenflik suggests there's a certain inevitability about that in the current media environment.
DAVID FOLKENFLIK, BYLINE: Everybody got so much so wrong, that it's hard to single anybody out. Among the news outlets that wrongly reported major parts of the journalistic building blocks of who, what, where, when, why and how were CBS, the Associated Press, The New York Times, NPR - a near honor roll of the mainstream media - relying on unnamed federal law enforcement officials, or even more generally, the authorities. Just before 3 pm on Friday, for example, viewers saw reports like this one - in this case, on Fox News.
(SOUNDBITE OF FOX NEWS BROADCAST)
UNIDENTIFIED WOMAN #1: Cops have identified the shooter as a 24-year-old man, Ryan Lanza.
FOLKENFLIK: No, not Ryan Lanza. Over on CNN...
(SOUNDBITE OF CNN BROADCAST)
UNIDENTIFIED WOMAN #2: We were hearing from John King, from some of his federal law enforcement sources that this shooter, in his 20s, Ryan Lanza - let me quote this federal law enforcement officer, saying "Ryan Lanza not a stranger to the school."
FOLKENFLIK: Again, not Ryan. And there's no evidence of any link between shooter and school. Over on MSNBC...
(SOUNDBITE OF MSNBC BROADCAST)
UNIDENTIFIED MAN: The search warrant is being conducted in Hoboken, New Jersey. That is where he apparently lived. But we do know that shortly after 9:30 this morning, he walked into his mother's kindergarten classroom and opened fire. He killed her and...
FOLKENFLIK: The wrongly identified Ryan Lanza lived in Hoboken. His younger brother Adam - now identified in official statements as the shooter - did not. Their mother did not teach kindergarten at the school, as was reported, nor did she work nor volunteer there, according to school officials. The principal did not recognize and let him into the school. And another report that Adam Lanza had confronted teachers the day before, that was wrong, too. What happened here?
BEN SMITH: What had happened was that a guy was misidentified as a mass murderer. I mean, that's horrendous.
FOLKENFLIK: Ben Smith is editor-in-chief of BuzzFeed, a site that straddles old fashioned reporting with social media practices.
SMITH: There were hours of mass confusion in the press, from the authorities and then, naturally, among readers and viewers.
FOLKENFLIK: But the reporters didn't make it up. Law enforcement officials did offer mistaken leads in good faith, yet the information was not confirmed on the record. Smith has worked in the past for conventional newspapers. He says coverage hasn't really changed, but the way reporters construct it and readers and viewers consume it has. Now, he says, it's all playing out in full view and in real time. BuzzFeed relied on the wrong identification of the older brother as the shooter by CNN and others. And BuzzFeed, among other sites, pulled a picture and postings of Ryan Lanza from his Facebook page and slapped them online. Smith says he regrets it deeply, but he also says...
SMITH: There's going to be a massive, fast conversation on social media, and on Twitter in particular, trying to figure out everything they can about anyone whose name has appeared. And the idea that the professionals should make sure that they have nothing to do with that conversation strikes me as a bad idea.
FOLKENFLIK: And yet the wrong guy is thought for some hours to be a killer of children by millions of people before the media darts en masse in an entirely different direction, like a vast school of small fish. It took the writer Dave Cullen a decade to report and write an authoritative account of the 1999 shootings in at Columbine High School in Colorado. He says the media had established to its own satisfaction exactly why the teens turned into killers.
DAVE CULLEN: We knew unequivocally that they were kind of loner outcasts, goths from the trenchcoat mafia who had done this as a revenge slaying, primarily against jocks who they were targeting, to pay them back for the relentless bullying they had undergone.
FOLKENFLIK: None of that was true, Cullen says. But he argues it's unfair to expect precision from the press immediately after a crisis starts, as long as it moves with speed to correct itself.
CULLEN: But in the meantime, all sorts of people jump to all sorts of conclusions about what that means about this killer and why he did it. And I thought that was, well, I guess, irresponsible.
FOLKENFLIK: In catastrophes and crises, the press is writing in pencil and erasing it and trying again. In stories like these, the first draft of history isn't even a draft. It's usually just raw notes, waiting for rewrite. David Folkenflik, NPR News. Transcript provided by NPR, Copyright NPR.
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