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WUSF News Staff
Health News Florida
Fri November 16, 2012
Florida EBT Network Experiences Six-Hour Outage
Floridians who receive cash and food assistance are once again able to use their Electronic Benefit Transfer cards after technology issues at JPMorgan Chase shut down the system for six hours, according to Florida Department of Children and Families.
The outage started at 7 a.m. During that time, stores could opt to manually process transactions up to $40. At Wal-Mart, they could run transactions up to $100, according to DCF.
But at one Wal-Mart in Town 'n' Country, they weren't even processing the transactions manually, said customer service manager Bibti Vora.
"A lot of people are coming today for EBT," said Vora. They placed signs at the store entrance apologizing for the outage.
DCF has been posting updates using social media, and announced online Friday afternoon that the system was back up.